Onboarding

Onboarding

Get Started in 3 Simple Steps

Agree & Align

We’ll meet to finalise your quote and agree on service levels that suit your business.

Setup & Sign

Our team will create your account and complete a simple, non-binding agreement.

Connect & Launch

We’ll add your team to our communication channels, walk you through onboarding, and you’re ready to go!

Key Points to Remember When Onboarding with Us

We’re excited to have you on board, and we want to ensure a smooth and efficient start to our partnership. Here are a few important things to keep in mind as we begin:

Clear Communication is Our Priority

In Ecommerce Fulfilment UK eCommerce fulfillment, timely and transparent communication is crucial. To support this:
We create a dedicated group chat that includes both your operations team and ours.
This ensures seamless coordination and allows us to guide you step by step through the onboarding process.
Even after you begin sending orders, this group remains active to handle urgent messages, order cancellations, or last-minute amendments in real-time.

Ticketing System for Support

We also provide you with access to our ticketing system, which:
Confirms the date and time each ticket is submitted.
Allows us to respond efficiently without the need for follow-ups or chasing.
Helps track and resolve issues systematically and transparently.

Your Partner in Ecommerce

MSL UK Ltd - Your Helpful Support Team!

Get the help you need, when you need it. Our friendly team at MSL Ltd UK is here to assist you with any questions or concerns you may have. Reach out to us for reliable support!