FAQ's

Do you have any questions regarding storage facility?

Explore our comprehensive FAQ section to find answers to all your inquiries regarding our storage facility. Whether you’re curious about our security measures, storage options, or other aspects of our services, we’ve got you covered. Find the solutions you’re looking for right here.

Overview:

Provide a brief history of your organization, including information on annual volumes managed in relation to services.

Advise your current existing locations (for the market requested) as well as your intended future locations and the timeline for them.

Advise your longest-standing customers and how long you have been providing them your services; additionally, provide any background on customers within the IT equipment space that have similar operational requirements.

Advise what sets you apart from your competitors.

Advise if you offer services in other places in the world today. If not, are there plans to go global in the future? What is the timeline?

What is your insurance policy surrounding inventoried items?

Feel free to provide additional information that you think will clarify your business capabilities given the services being requested.

Operations

Inbound Stock Receiving:

Advise any limitations that the facilities have for receiving any product (pallets, sizes, truck length, etc.).

What is the process for informing clients of any damages or shortages?

What reports/metrics do you provide?

What is your Quality Control process for inbound shipments?

Can you support LTL/TL deliveries?

Warehousing and Inventory:

Advise the cycle/physical count process.

What is your internal inventory control process?

Is there a maximum amount of SKUs?

What reports/metrics do you provide?

What is the frequency and method in which we receive these reports/metrics?

Outbound Shipping:

Provide the process for picking, packing, labeling, and shipping.

How many orders can be processed per day in the proposed facility/facilities?

Advise the carriers used to ship products throughout the intended market.

Do you have a cutoff time for orders placed to ship the same day?

How much time do we have to cancel an order that has been placed?

Can you provide tracking information for shipments to the customer?

How is this done?

What reports/metrics do you provide?

Do you have freight insurance? Please describe.

Quality Assurance:

What is your QA process for inbound and outbound? Please describe.

What QA guarantee policies are standard? Do you have tailored policies for each of your customers?

How do you reconcile warehouse fulfillment errors (shipping the incorrect product to a customer) with your customers?

Returns Shipping/Receiving:

Can you print RMA labels to put in empty boxes to ship to customers? They will use these labels and the box to ship the product back to the facility for value-add refurbishment and system restore service.

If a third party will be performing the refurbishment and system restore service, can you provide a second label for shipping the product from the third-party facility back to the vendor facility?

Can you provide the boxes for customers to return their items in?

Can you provide tracking information for the returns?

How is this done?

What reports/metrics do you provide?

Technology:

Advise all the systems that you currently use to support the operations described in III (IMS, WMS, OMS, TMS, etc.).

How long have you been using the systems above?

Are there any plans to change any of them? If so, which systems and to what new system name?

Are you able to adopt a customer-facing portal for order management and reporting? What training/criteria do you need to do this?

How have you previously integrated with customers? Can you list examples of them and the volume you manage via the integrations?

Advise the technical integration requirements to start electronic receipt of orders. What is your preferred integration strategy? Are other strategies allowed?

Are there costs associated with integrating systems?

What is your SLA for systems downtime?

Account Management and Implementation:

Based on the suggested roll out plan, please describe your implementation timeline and operational plan for opening facilities, including all required services.

Service Level Agreement (SLA):

Dock to Stock in Shelves (inbound stock)

Receiving Hours

Shortage / Damage Accuracy

Shortage / Damage Informed

Cutoff time for same-day shipments

Order Shipping Accuracy

Inventory Accuracy

Dock to Stock for Returns: Time to Process Refurb and System Restore, and put back into inventory per device

FAQ's

Do you have any questions regarding storage facility?

Overview:

Provide a brief history of your organization, including information on annual volumes managed in relation to services.

Advise your current existing locations (for the market requested) as well as your intended future locations and the timeline for them.

Advise your longest-standing customers and how long you have been providing them your services; additionally, provide any background on customers within the IT equipment space that have similar operational requirements.

Advise what sets you apart from your competitors.

Advise if you offer services in other places in the world today. If not, are there plans to go global in the future? What is the timeline?

What is your insurance policy surrounding inventoried items?

Operations

Inbound Stock Receiving:

Advise any limitations that the facilities have for receiving any product (pallets, sizes, truck length, etc.).

What is the process for informing clients of any damages or shortages?

What reports/metrics do you provide?

What is your Quality Control process for inbound shipments?

Can you support LTL/TL deliveries?

Warehousing and Inventory:

Advise the cycle/physical count process.

What is your internal inventory control process?

Is there a maximum amount of SKUs?

What reports/metrics do you provide?

What is the frequency and method in which we receive these reports/metrics?

Outbound Shipping:

Provide the process for picking, packing, labeling, and shipping.

How many orders can be processed per day in the proposed facility/facilities?

Advise the carriers used to ship products throughout the intended market.

Do you have a cutoff time for orders placed to ship the same day?

How much time do we have to cancel an order that has been placed?

Can you provide tracking information for shipments to the customer?

How is this done?

What reports/metrics do you provide?

Do you have freight insurance? Please describe.

Quality Assurance:

What is your QA process for inbound and outbound? Please describe.

What QA guarantee policies are standard? Do you have tailored policies for each of your customers?

How do you reconcile warehouse fulfillment errors (shipping the incorrect product to a customer) with your customers?

Returns Shipping/Receiving:

Can you print RMA labels to put in empty boxes to ship to customers? They will use these labels and the box to ship the product back to the facility for value-add refurbishment and system restore service.

If a third party will be performing the refurbishment and system restore service, can you provide a second label for shipping the product from the third-party facility back to the vendor facility?

Can you provide the boxes for customers to return their items in?

Can you provide tracking information for the returns?

How is this done?

A high percentage of returned inventory will need to be put back into inventory for redeployment. Can you share how you would manage this?

What reports/metrics do you provide?

Technology:

Advise all the systems that you currently use to support the operations described in III (IMS, WMS, OMS, TMS, etc.).

How long have you been using the systems above?

Are there any plans to change any of them? If so, which systems and to what new system name?

Are you able to adopt a customer-facing portal for order management and reporting? What training/criteria do you need to do this?

How have you previously integrated with customers? Can you list examples of them and the volume you manage via the integrations?

Advise the technical integration requirements to start electronic receipt of orders. What is your preferred integration strategy? Are other strategies allowed?

Are there costs associated with integrating systems?

What is your SLA for systems downtime?

Account Management and Implementation:

Based on the suggested roll out plan, please describe your implementation timeline and operational plan for opening facilities, including all required services.

Service Level Agreement (SLA):

Dock to Stock in Shelves (inbound stock)

Receiving Hours

Shortage / Damage Accuracy

Shortage / Damage Informed

Cutoff time for same-day shipments

Order Shipping Accuracy

Inventory Accuracy

Dock to Stock for Returns: Time to Process Refurb and System Restore, and put back into inventory per device

Time to quote repair for damaged devices (optional)

Time to submit warranty claim for damaged devices (optional)

Pallet Storage:

Can you unload the container?

If we want only container unloading service, can you provide that?

Do you have any minimum requirement for pallet storage?

Can you provide transportation?

Can you provide us the weekend service for unloading containers?

Where are you based?

Can you provide same-day service?

What pallet sizes can you currently accept?

Are there any products you cannot store?

What could be the height of the pallet?