MSL UK Ltd – eCommerce Fulfilment in the UK


Do you have any questions regarding storage facility?

Read our comprehensive FAQ and find the solutions you are looking for.


General FAQ's

Do you provide ecommerce fulfilment to other parts of the world?

Yes, we can dispatch your items anywhere in the world.

How many orders can you place in a day?

We have a large team capable of handling as many orders as you need, as long as we have a signed contract and agreed upon SLAs.

What are the charges for postage?

We work with different postage companies, and the charges vary. You will receive postage rates when you request a quotation.

When can we start your ecommerce service?

Once we agree on rates and sign the agreement, we will begin working on your fulfilment needs.

Do you have a WMS System integrated with orders, postage, and inventory records?

Yes, our system can integrate with major marketplaces like Shopify, Amazon, Virtual stock, eBay, and others. You’ll have access to inventory and can place orders through our system.

Do you deal with returns?

Yes, we handle returns by inspecting items upon receipt and returning them to stock as needed.

Do you provide transportation to collect our goods?

Yes, we can collect your goods from anywhere in the UK.

How secure is your site?

Our site is fully secured with first-response call-to-police, patrolling security, and CCTV cameras inside and outside the building.

Do you have building or liability insurance in place?

Yes, we have fully covered insurance for our operations.

Are you registered with any UK warehousing body?

Yes, we are registered with UKWA and Bifa, and we comply with all warehousing laws.

Can we visit your warehouse?

Yes, please contact our sales team to schedule a warehouse tour.

Why should we use MSL for ecommerce?

MSL offers over a decade of logistics experience, bonded warehousing, and a range of logistics services. We aim for a 0% error rate and are implementing automation for efficiency.

Do you have any franchise model plans?

Yes, we are working on a franchise model. For enquiries, email

What are your hours during the Christmas season?

We will be open on weekends, and hours can be extended as per your needs.

Do you offer next-day delivery?

Yes, we provide next-day delivery options.

What kind of products do you handle?

We handle a wide range of products including household items, decor, electronics, sports equipment, cosmetics, hardware, tools, TVs, solar systems, and more (excluding dangerous goods).

What are your warehouse hours?

We are open from 8:00 am to 5:00 pm, Monday to Friday.

Can urgent orders be placed for same-day delivery?

Yes, we can process urgent orders for same-day delivery if needed.