FAQ’s

We have a large team capable of handling as many orders as you need, as long as we have a signed contract and agreed upon SLAs.

We work with different postage companies, and the charges vary. You will receive postage rates when you request a quotation.

Once we agree on rates and sign the agreement, we will begin working on your fulfilment needs.

Yes, our system can integrate with major marketplaces like Shopify, Amazon, Virtual stock, eBay, and others. You’ll have access to inventory and can place orders through our system.

Yes, we handle returns by inspecting items upon receipt and returning them to stock as needed.

Yes, we can collect your goods from anywhere in the UK.

Our site is fully secured with first-response call-to-police, patrolling security, and CCTV cameras inside and outside the building.

Yes, we have fully covered insurance for our operations.

Yes, we are registered with UKWA and Bifa, and we comply with all warehousing laws.

Yes, please contact our sales team to schedule a warehouse tour.

MSL offers over a decade of logistics experience, bonded warehousing, and a range of logistics services. We aim for a 0% error rate and are implementing automation for efficiency.

Yes, we are working on a franchise model. For enquiries, email franchise@mslukltd.co.uk.

We will be open on weekends, and hours can be extended as per your needs.

Yes, we provide next-day delivery options.

We handle a wide range of products including household items, decor, electronics, sports equipment, cosmetics, hardware, tools, TVs, solar systems, and more (excluding dangerous goods).

We are open from 8:00 am to 5:00 pm, Monday to Friday.