Our FAQs section is designed to provide quick answers to the most common questions about MSL’s eCommerce fulfilment, warehousing, shipping, and logistics services. Whether you’re curious about our onboarding process, storage capacity, delivery timelines, or integration support, you’ll find clear and helpful information here to guide you. If you don’t find what you’re looking for, feel free to contact our support team for personalized assistance.
Yes, we can dispatch your items anywhere in the world.
We have a large team capable of handling as many orders as you need, as long as we have a signed contract and agreed upon SLAs.
We work with different postage companies, and the charges vary. You will receive postage rates when you request a quotation.
Once we agree on rates and sign the agreement, we will begin working on your fulfilment needs.
Yes, our system can integrate with major marketplaces like Shopify, Amazon, Virtual stock, eBay, and others. You’ll have access to inventory and can place orders through our system.
Yes, we handle returns by inspecting items upon receipt and returning them to stock as needed.
Yes, we can collect your goods from anywhere in the UK.
Our site is fully secured with first-response call-to-police, patrolling security, and CCTV cameras inside and outside the building.
Yes, we have fully covered insurance for our operations.
Yes, we are registered with UKWA and Bifa, and we comply with all warehousing laws.
Yes, please contact our sales team to schedule a warehouse tour.
MSL offers over a decade of logistics experience, bonded warehousing, and a range of logistics services. We aim for a 0% error rate and are implementing automation for efficiency.
Yes, we are working on a franchise model. For enquiries, email franchise@mslukltd.co.uk.
We will be open on weekends, and hours can be extended as per your needs.
Yes, we provide next-day delivery options.
We handle a wide range of products including household items, decor, electronics, sports equipment, cosmetics, hardware, tools, TVs, solar systems, and more (excluding dangerous goods).
We are open from 8:00 am to 5:00 pm, Monday to Friday.
Yes, we can process urgent orders for same-day delivery if needed.
Yes, we can unload containers and create palletized loads for your B2B customers.
Yes, we can provide container unloading services only, if needed.
No, we do not have any minimum requirement. You can store one pallet or 1000 pallets, and we will provide you the same high-quality service.
Yes, we offer nationwide transportation services.
Yes, we can unload containers on Saturday and Sunday.
We are located in the heart of the commercial area in Manchester, Trafford Park, close to M60 and M602, providing easy access for drivers with wide roads and no traffic.
Yes, we can provide same-day service.
We can accept Standard 1200×1000 and Euro 800×1000 pallets.
We are unable to store the following items:
The maximum pallet size height we can accommodate is up to 1600mm.
We employ various error prevention methods, which can be discussed during a meeting. One key element is the presence of CCTV cameras positioned directly above each packing station.
Yes, we can accommodate same-day dispatch.
No, we do not have a minimum contract period. We believe you will continue to use our services as long as we meet your needs.
Yes, we require 30 days’ notice if you decide to terminate the agreement.
EFCL is the sister company of MSL UK LTD. We are expanding globally under EFCL – Ecommerce Fulfilment Centre Ltd, while MSL – Manchester Storage Ltd primarily focuses on pallet storage, as it has been recognised for over a decade.
Our warehouse features an intruder alarm linked with a first police response and a third-party security company. We have CCTV cameras both inside and outside the premises, which are remotely monitored, and we have patrolling security personnel in place.
Yes, we can provide you with dedicated warehousing service, where our agents will handle calls on your behalf and address enquiries.
Our agents are trained in our Warehouse Management System (WMS) and will directly liaise with our operations team to update your clients accordingly.
We simplify ecommerce logistics with scalable, end-to-end fulfilment solutions tailored to your business needs.
